GWÉMÉ (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or make a purchase.

Information we collect

Personal information

We collect information you provide directly to us, including:

Contact information: Name, email address, phone number, shipping and billing addresses.
Account information: Username, password, purchase history, wishlist items.
Payment information: Card details and billing address (processed securely through our payment providers).
Communication data: Customer service inquiries, feedback, and product reviews.

Automatically collected information

When you browse our site, we automatically collect certain technical data, such as:

IP address, device type, and operating system.
Browser type and settings.
Pages visited, links clicked, and time spent on the site.
Referring website or source (for example, a social media link).
Approximate location (country/region level).

How we use your information

We use your personal data only for purposes that are compatible with this Privacy Policy, including to:

Process, fulfill, and deliver your orders.
Communicate with you about your orders, account, and support requests.
Provide customer service and handle returns or exchanges.
Send news and marketing communications, where you have given consent.
Improve and personalize our website, products, and shopping experience.
Detect, investigate, and prevent fraud or other illegal activity.
Comply with legal, regulatory, and tax obligations.

Information sharing

We do not sell your personal information. We only share it with trusted partners when necessary to run our business and provide our services.

Service providers

We may share your information with third parties that help us operate GWÉMÉ, such as:

Payment processors (e.g. Paystack, PayPal).
Shipping and delivery partners.
Email and notification service providers.
Analytics and performance tools.

Legal requirements

We may disclose information if required to do so by law, or when we believe it is necessary to:

Comply with legal or regulatory obligations.
Protect the rights, privacy, safety, or property of GWÉMÉ, our customers, or others.
Respond to valid requests from public authorities.

Data security

We take reasonable technical and organizational measures to protect your personal information, including:

Encrypting data in transit using SSL/TLS.
Using secure, PCI-DSS compliant payment processing.
Regularly reviewing our systems and security practices.
Limiting access to personal data to authorized personnel only.

No method of transmission or storage is completely secure, but we work to protect your information to the best of our ability.

Your rights

Depending on your location, you may have certain rights over your personal data, which can include:

Accessing the personal data we hold about you.
Correcting inaccurate or incomplete data.
Requesting deletion of your data, in certain circumstances.
Objecting to or restricting certain types of processing.
Requesting a copy of your data in a portable format.
Withdrawing consent where processing is based on your consent.

To exercise your rights, please contact us at privacy@gweme.com .

Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal reasons).

Children’s privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

International transfers

Your information may be transferred to and processed in countries other than your own. Where we transfer personal data internationally, we take steps to ensure an appropriate level of protection in line with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

GWÉMÉ Privacy Team
Email: privacy@gweme.com